FAQs

What is an eSIM and how does it work?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without needing a physical SIM card. It is embedded directly into your device, enabling you to switch between different carriers and plans seamlessly. This technology provides greater flexibility, especially for travelers who require connectivity in multiple countries.

  1. Ensure your device is compatible with eSIM. Refer to our checklist before purchasing an eSIM.
  2. Search for your travel destination and buy a data package.
  3. Receive your eSIM QR code via email, scan it to install, and connect to use the data plan you purchased.

How do I activate my eSIM upon arrival?

Activating your eSIM is instantaneous upon arrival at your destination. Once you purchase your eSIM plan, you will receive a QR code via email. Simply scan the QR code using your device’s settings to activate your plan and start using data immediately.

Are there any hidden fees associated with your eSIM plans?

No, our eSIM plans are transparent with no hidden fees. The price you see at checkout is the total amount you will pay, including all applicable taxes and charges. We aim to provide a straightforward pricing model for our customers.

What should I do if I experience technical issues with my eSIM?

If you encounter any technical issues with your eSIM, please contact our customer support team. We are committed to resolving any problems you may face. If the issue is verified and affects your usage, we may provide troubleshooting steps or consider a partial refund.

Can I use my eSIM on multiple devices?

Typically, an eSIM can only be activated on one device at a time. However, some devices allow you to switch between multiple profiles. Please check your device’s compatibility and settings to understand how to manage your eSIM effectively.

Is eSIM secure?

Yes, eSIM technology offers enhanced security compared to traditional SIM cards. It includes built-in encryption and protection against SIM card cloning and tampering.

How can I check my eSIM data balance?

You can check your data balance using the link provided in the email you received upon purchase.

How do I top up my eSIM?

You can easily top up your eSIM using the top-up link provided in your email. Simply follow the link to add credit or data to your eSIM plan.

How can I contact customer support for further inquiries?

You can reach our customer support team via:
📧 Email: inquire.seagulls@gmail.com
📞 Phone: 09688822211

We are here to assist you with any questions or concerns regarding our eSIM services.